Our Services

Customer experience isn’t just support—it’s your business engine. Too often, companies overlook CX entirely or treat it like an afterthought—missing out on the golden egg it truly is.

In fact, according to PwC, 73% of customers say CX is a deciding factor when making purchase decisions—but only 49% say companies deliver a good experience. That’s a gap your competitors might not close—but you can.

These packages are built for founders and teams who care about keeping the customers they’ve earned. From audits to retention rebuilds to CX training, you’ll find flexible options designed to meet your goals and your stage of growth.

A laptop displaying a webpage with the text 'I design and develop experiences that make people's lives simple.' is placed on a wooden table. It is set in an outdoor seating area with white furniture and greenery in the background. The setting appears to be calm and conducive to work or relaxation.

CX Packages & Services

Every business is unique, so pricing is customized based on your team size, tools, and the scope of work. Rates are subject to change.

CX Glow-Up Week – $800 Launch / $1,000+ Growth

A one-week sprint to transform your customer experience foundation.

What you get:

-Full customer journey audit

-Retention roadmap tailored to your goals

-Quick wins + touchpoint fixes (website, email, or support)

-2 follow-up coaching calls to lock in improvements

Perfect for: Small businesses ready for a CX reset or quick optimization

CX Partner (Monthly) – From $5000/mo

Your ongoing partner in customer experience and retention.

What you get:

-Ongoing CX improvements + mini-audits

-Retention and loyalty support

-Documentation + playbooks for your team

-Custom scope designed for growing teams

Perfect for: Businesses scaling quickly and needing consistent, expert-level CX leadership without hiring in-house.

CX Power Hour – $99

A focused, high-value strategy session.

What you get:

-60-minute live strategy session

-Pinpoint and solve 1–2 CX friction points

-Actionable recommendations you can implement immediately

-Summary email with clear next steps

Perfect for: Business owners who need quick clarity or a CX “tune-up.”

CX Audit – $250 Starter / $400 Growth

A deep-dive review of your most important customer touchpoints.

What you get:

-Audit of up to 3 customer touchpoints (website, email, support, or visibility)

-4+ page detailed report with insights and recommendations

-40-minute review call to walk through findings and prioritize next steps

Perfect for: Businesses wanting an expert eye on their CX before investing in bigger changes.

Hourly Support - $50-$85/hr

(2-hour minimum)

Hands-on support for execution, documentation, or system fixes.

What you get:

-Implementation of CX improvements

-Documentation, templates, or SOPs

-Flexible support tailored to your immediate needs

Perfect for: Teams who need extra hands (without long-term commitment).

A group of people are gathered in a conference room, engaged in a UX training session. Two women are seated at a table with laptops, participating in the training. A large poster on the wall advertises UX Indonesia and a UX training series. Papers with diagrams are taped to the wall, and various electronic devices and cups are on the table.

Other Services:

Schema Markup

Support Script Refresh

Google Business Profile Setup

Loyalty Program Quick Design

Customer Feedback Survey Draft

Need Something Else?

We also create custom solutions for teams with unique needs. From email templates to team scripts, knowledge bases to escalation flows.

We also offer custom one-off projects tailored to your needs.

We customize each quote based on:

Business size and complexity

Type and urgency of need

Internal team capacity

Email at info@elringtonexperience.com or fill out our Client Intake form to get started:

Client Intake Form

Updates

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CX Mastery Lab™ Course Overview

Curious what’s inside the CX Mastery Lab?
Download the course overview and get ready to transform the way you serve your customers.

Ready to stop customer drop-off?

Book a Client Clarity Call

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Got Questions?

Email Us

NOTE: Starter pricing limited. Rates subject to change.

(Used after the Client Intake Form is submitted.)

Not sure where your customer experience needs the most attention?

Start now by exploring Common CX Pain Points

Start Here!

Review the Common CX Pain Points PDF to see what resonates with your business.
Take the CX Pain Point Quiz—you’ll get clarity on what’s working, what’s not, and where to focus next.
Fill out the Client Intake Form so we can tailor your support

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