The Elrington Experience
Empowering businesses with human-centered customer experience strategies for lasting loyalty and growth.
Build a Customer Experience People Come Back For.
Most brands focus on getting customers in the door—but lose them just as fast. What’s missing? A customer experience built to earn trust, not just transactions.
At Elrington Experience, we help founders, small teams, and service-based brands turn scattered customer journeys into retention systems that actually work.
Because when CX is designed with empathy and efficiency in mind, your customers don’t just come back—they bring others with them.
About us
Elrington Experience is the next evolution of Savvy Chick Consulting, founded in 2017. After years of working closely with small business owners and service-based brands, I noticed a pattern: customers weren’t slipping away because of pricing or demand—they were falling through the cracks in service, communication, and follow-through.
Our Story
So I rebranded.
Elrington Experience was created to reflect a sharper focus on customer experience, trust-building, and service transformation. Here, strategy and empathy meet. While I bring nearly a decade of insight from the frontlines of customer support, consulting, and CX leadership, we work collaboratively with each client to design journeys that feel good on both sides—internally for your team, and externally for your customers.
We understand that every business is different, which is why we offer custom packages tailored to your exact needs. Whether it’s a one-time solution or a long-term partnership, we show up ready to create clarity, build trust, and elevate the way you connect with your customers.
I believe your best growth doesn’t come from chasing new customers—it comes from keeping the ones you already earned. At Elrington Experience, we help you do just that
— Amari Elrington, Founder
Loyalty isn’t random—it’s designed.
Intentional customer journey design reduces churn and strengthens lifetime value. Disjointed onboarding, unclear processes, or slow support cost you trust and revenue.
Transform your team
Companies that prioritize CX outperform competitors by 80%.
(Source: Forbes / Temkin Group)
Increase Retention
A 5% increase in retention can boost profits by 25% to 100%.
(Source: Fred Reichheld, “The Loyalty Effect”)
What We Do
Audits • Journey Mapping • Retention Strategy • Support Flow Glow-Ups
Optimize
Empowering brands with strategic insights for exceptional customer experiences and loyalty growth.
Simplify systems without losing the human touch.
Retain
Engaging sessions designed to equip teams with essential customer experience skills and strategies.
Turn first-time buyers into lifelong customers.
Audit
In-depth analysis to identify opportunities for enhancing customer journeys and overall satisfaction.
Find hidden CX leaks costing you money.
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★★★★★