Our Services
Customer experience isn’t just support—it’s your business engine. Too often, companies overlook CX entirely or treat it like an afterthought—missing out on the golden egg it truly is.
In fact, according to PwC, 73% of customers say CX is a deciding factor when making purchase decisions—but only 49% say companies deliver a good experience. That’s a gap your competitors might not close—but you can.
These packages are built for founders and teams who care about keeping the customers they’ve earned. From audits to retention rebuilds to CX training, you’ll find flexible options designed to meet your goals and your stage of growth.
Our Packages
Every business is unique, so pricing is customized based on your team size, tools, and the scope of work. Rates are subject to change.
CX Glow-Up Week – $800 Launch / $1,000+ Growth
Full journey audit + retention roadmap + touchpoint fixes. Includes 2 follow-up coaching calls.
CX Partner (Monthly) – From $500/mo
Ongoing CX improvements, mini-audits, retention support. Custom scope for growing teams.
CX Power Hour – $99
45-min strategy session. Pinpoint 1–2 fast CX wins. Summary email included.
CX Audit – $250 Starter / $400 Growth
Review up to 3 touch points (site, email, support, visibility). 8–10 page report + 20-min review call.
Hourly Support
$25–$35/hr (2-hr min; execution & documentation)
Add-ons
Final pricing based on team size, tech stack, and scope.
Customer Feedback Survey Draft
Starting at $75
Support Script Refresh
Starting at $95
Google Business Setup
Starting at $150
Loyalty Program Quick Design
Starting at $150
Need Something Else?
We also create custom solutions for teams with unique needs. From email templates to team scripts, knowledge bases to escalation flows.
We also offer custom one-off projects tailored to your needs.
We customize each quote based on:
Business size and complexity
Type and urgency of need
Internal team capacity
Email at info@elringtonexperience.com or fill out our Client Intake form to get started:
Ready to stop customer drop-off?
Not sure where your customer experience needs the most attention?
Start now by exploring Common CX Pain Points
Start Here!
Review the Common CX Pain Points to see what resonates with your business.
Take the CX Pain Point Quiz—you’ll get clarity on what’s working, what’s not, and where to focus next.
Fill out the Client Intake Form so we can tailor your support
Or jump straight to the CX Pain Point Quiz
WHY CX MATTERS
Acquisition Is Expensive
New customers cost up to 25× more than retention. (HBR)
Bad Experience = Lost Revenue
32% leave after one bad interaction. (PwC)
Retention Pays Off
A 5% retention lift can increase profits 25%–95%. (The Loyalty Effect)
What Our Clients Are Saying
Elrington Experience transformed our approach to customer journeys, making them more efficient and customer-focused.
Sarah Lee
Thanks to Elrington, we now have a clear system that enhances customer loyalty and satisfaction.
Mark Chen
